Quick answer: Click Forgot Password on the login page, enter your email, and follow the reset link sent to your inbox to set a new password. To keep your account secure, use a strong unique password, enable two-factor authentication if available, and log out on shared devices.
Whether you've forgotten your password or just want to lock down your account, this guide covers resetting your password and the security features that protect your data.
Before you start
Use the email address associated with the account. Access to that inbox is needed to use a password reset link.
Practical example
If you requested several reset emails, use the newest link and close older reset tabs. After setting a new unique password, sign in from the normal login page to verify access.
Check your result
Check junk mail and the spelling of your email address. If the link is expired or already used, request a fresh one. Never send a password or reset token to support.
How to reset a forgotten password
- On the login page (
/login), click Forgot Password. - Enter your account email address.
- Check your inbox for a password reset email.
- Click the reset link — it takes you to the reset page.
- Enter and confirm a new password that meets the security requirements.
- Click Reset Password, then log in with your new credentials.
Keep recovery access secure
Your recovery inbox controls access to password reset messages. Protect that mailbox with a unique password and its provider’s available security controls. Never share reset links or account credentials.
How to strengthen your account security
- Use a strong, unique password with uppercase, lowercase, numbers, and symbols.
- Never reuse passwords from other services.
- Protect your recovery email with your email provider’s two-factor authentication.
- Log out when using shared or public computers.
- Contact support if you suspect unauthorized account access.
Best practices
- Use a password manager to generate and store unique passwords.
- Reset your password immediately if you suspect it's been exposed.
- Keep your recovery email address current and secure.
Frequently Asked Questions
I didn't receive the password reset email — what should I do?
Check your spam or junk folder, confirm you entered the correct email, and make sure the reset link hasn't expired. Request a new link if needed, or contact support.
Why is my account locked?
Read the message shown on the login screen. If access remains blocked after password recovery, contact support with the error message and your account email.
Can't log in even with the right password?
Verify your email is correct, check that Caps Lock is off, and use Forgot Password to reset if you're unsure.
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A strong password and two-factor authentication are the simplest, highest-impact ways to keep your account safe.